Delivery & Shipping Policy

This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of orders placed through the Thob Candles website. By placing an order with us, you agree to the terms described below.

1. Shipping Locations
Thob Candles currently offers shipping services across India. We partner with reliable third-party logistics providers to ensure secure and timely delivery of our products. However, delivery availability may vary depending on courier serviceability, geographic constraints, government regulations, or other logistical limitations. In the event that delivery to a specific location is not possible after an order has been placed, Thob Candles reserves the right to cancel the order and issue a full refund to the original payment method. Customers will be notified promptly via email, phone, or SMS if such a situation arises.

2. Order Processing Time
All orders are subject to verification and acceptance prior to dispatch. Orders are typically processed within 1–2 business days, excluding weekends, public holidays, and non-operational days. Processing time refers to the period required for order confirmation, quality checks, packaging, and handover to the designated courier partner. During peak demand periods, promotional events, or unforeseen operational circumstances, processing timelines may be extended. Thob Candles shall not be held liable for delays caused by external factors beyond our reasonable control, including courier delays, natural disruptions, or regulatory restrictions.

3. Shipping Confirmation and Tracking
Once an order has been dispatched, customers will receive a shipping confirmation notification via email and/or SMS containing tracking details. Tracking information enables customers to monitor shipment progress directly through the courier partner’s tracking system. Please note that tracking updates may take up to 24 hours to become active after dispatch. While we make every effort to ensure accurate tracking information, Thob Candles is not responsible for delays or inaccuracies caused by third-party logistics providers.

4. Delivery Timeframes
Estimated delivery timelines vary depending on the destination, courier partner, and external conditions. Delivery timelines provided at checkout or via tracking are estimates only and are not guaranteed. Delays may occur due to weather conditions, public holidays, regional restrictions, or other unforeseen circumstances.

5. Incorrect Address or Delivery Issues
Customers are responsible for providing accurate shipping details at the time of purchase. Thob Candles shall not be responsible for delivery failures or delays resulting from incorrect or incomplete address information provided by the customer. Additional shipping charges may apply for re-delivery attempts if applicable.

6. Contact and Support
For any questions related to shipping, delivery status, or order tracking, customers may contact our support team through the contact information provided on our website. We are committed to assisting customers and resolving shipping-related concerns promptly.

This policy may be updated or modified at any time without prior notice. Continued use of our website and services constitutes acceptance of any changes made to this Shipping Policy.